Help and Support Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Resolution Warranty

  • Our crew of service technicians will try their best to answer to your advice needs in up to 1 hour. If, however, the trouble you have come across requires the assistance of the Administrators’ =Department,= we are going to send the ticket to the administrator on duty and will write a note to tell you.

  • Top quality support service

  • Qualified Technical Help And Support Service

  • Our technical help Department will be working for you 24/7 to to attend to all help inquiry tickets that you send to us. We offer tech support for the software that are installed in advance on your server. These include our custom made Web Control Panel, the selected Operating System along with the server management panel (with regards to the VPS type).

  • Intuitive help center

  • A Descriptive Help Section

  • Each part of the Web Control Panel that is available free with your VPS features an included article base. You’ll see a number of exhaustive how–to articles and reviews and a group of step–by–step video classes that demonstrate all the regular web site managing responsibilities. You can start using them by clicking on the Help or Video control keys in the upper right side of each Control Panel section.