Customer Support Channels
A 60–Minute Response Guarantee
Every single support request you submit to us will be responded to within maximum one hour. If your trouble ticket or email requires additional assistance from an administrator, we will forward it and leave a comment to notify you that your matter is being worked on. If you make use of the Optional Managed Services package, any of the services included there will be completed at a time that is convenient for you.
A Premium–Quality Customer Support Service
Our tech support team will be online for you 24x7 should you require assistance with the Web Control Panel or with any of the applications that we preinstall for your convenience on the dedicated server. And if you need help tackling all the day–to–day admin tasks on your dedicated hosting server, you can order our Optional Managed Services package, that includes data backup storage space, OS updates every week, troubleshooting and installation services, server monitoring and restarting services, etc.
A User–Friendly Help Area
Every Linux dedicated hosting server is equipped with our cost–free Web Control Panel, which offers an elaborate knowledgebase and a collection of educational video tutorials. Whenever you need assistance while working with the Web Control Panel, just press the Help or Videos buttons located in the upper right corner.