A 99.9% Server Uptime
The main advantage of building your own web hosting system is that you don’t have to worry about compatibility issues – you configure a special set of software applications in such a manner as to be compatible with a defined set of hardware components. The final outcome is something a lot more stable and reliable, as there are less potential risks of failure. We have built our cloud hosting platform using tried and tested hardware parts plus a strongly tweaked version of Security–Enhanced Linux in an attempt to set up a completely riskless environment for your sites.
For this reason, with each of our Linux web hosting packages we give you a 99.9% server uptime guarantee. This uptime guarantee is valid for all datacenters.
A 99.9% Network Uptime
When you build your very own cloud hosting platform, it is very important to also set up your own network infrastructure. That’s why we set up a custom–configured internal network in each one of our datacenter facilities. Based on first–class Juniper switches and routers, our internal network allows for hypersonic data transfer speeds and is also fully redundant.
Therefore, you will take advantage of a 99.9% network uptime in our USA based data center, in our United Kingdom based data center, in our Finland based data center, in our Eastern Europe based data center as well as in our Australia based data center, irrespective of which web hosting service you have chosen.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you are not content with our services, or if you consider them insufficient, or if you decide that you should use a VPS web hosting rather than a cloud hosting plan – you will get a full refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll keep total control over your domain names even if you delete your hosting account with us.
24/7 Technical Support
In case you operate a hosting firm, your technical engineers are of key importance. This is the reason why we’ve attentively handpicked a highly skillful team of tech support engineers, each with lots of years of experience behind his back. Thanks to them, we offer 24x7 support with each of our hosting plans.
And not only that, we offer a 1–hour response time guarantee. All tech support inquiries are responded to within an hour and our average support ticket response time is less than twenty minutes!