In case you’re a website owner, a problem could always emerge and it doesn’t automatically need to be connected with the web hosting service itself. For example, something can go wrong when you bring a software app up to date or some crucial data can be edited or erased unintentionally. Irrespective of what the nature of the problem might be, you will have to get in touch with the respective support team and request them to recover a backup or to assist you in troubleshooting the problem that you are confronting. How quickly they’ll do that will determine the time that your websites will be inaccessible. For certain sites such as community sites or web stores, a continuous downtime period can often mean lost users and cash. That is why, it is quite important that you use the services of a company that provides not only a very good help desk support service, but also a quick one.

One-Hour Response Guarantee in Web Hosting

Our Linux web hosting come bundled with a 60-minute reply time guarantee, which implies that regardless of what inquiry or predicament you may have, we’ll always be there to help you out. As a matter of fact, it rarely takes more than 30 minutes to get an issue sorted out or an enquiry answered, and this is valid for both technical and pre-sales matters. Our tech support team reps will be at your service 24x7, even on weekends and holidays, which implies that you’ll always obtain instant help. We realize exactly how invaluable time can be, so by the time we respond to your trouble ticket or e-mail, we’ll have examined the issue and, if we haven’t solved it, we’ll give you more info about what you have to do on your end – when the circumstances require it. With our support services, you can rest assured that there will be someone to lend you a hand instantly, regardless of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from us, you can take advantage of our extra-fast support service. You’ll obtain a response to any trouble ticket posted from the web hosting Control Panel or email sent to our tech and client support staff in less than 60 minutes. The response time is guaranteed and it’s valid irrespective of the issue – technical or billing. It often takes much less time to examine and fix a problem. We will provide you with more info in case the solution entails something that needs to be done on your end. If you touch base with us during weekends or public holidays, the response time will be the same and due to the fact that our support staff is working 365 days a year, you’ll obtain quick help for practically any billing, general or technical issue regardless of the hour at which you contact us.