The access to the customer and tech support that a web hosting company provides can tell you a lot about the services they offer too. In case you are allowed to use only e-mail messages and tickets, you have most likely found a reseller and not the web hosting supplier. If this is the case, you'll have to wait for a few days so as to have a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to get hold of the real website hosting company for extra assistance. If the supplier provides you with several ways of communication with short response time which are available at any time, they are almost certainly the top provider, not only a reseller. Which means that you will take advantage of well-timed assistance and top-notch support as they will have direct access to the servers where your account will be created. Whatever the trouble - sales or technical, it is generally better to have the option to communicate with your website hosting company directly by using your favourite method of communication.

24/7 Customer Support in Web Hosting

We acknowledge the importance of getting assistance right away, so our web hosting services feature 24/7 support along with various options for communication. In case you do not have an account yet, you can give us a call or take advantage of our live chat and consult with a live representative, in order to learn more about our services or check if our servers meet the system requirements for your websites. In this way, you will not end up purchasing a service which you can't use effectively. If you already have your hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel when the issue is entirely technical or it requires further analysis. Unlike the majority of providers on the market, we respond to all tickets within an hour, so you will not need to wait for a whole day. Our support services are accessible round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

We are aware how essential it is to get well-timed support, especially when your web site is not running effectively for whatever reason. All our Linux semi-dedicated hosting services come with 24/7 customer and tech support, so in case anything happens, you are able to use several ways to get in touch with us - telephone line with several local numbers globally, live chat, email messages and tickets. The first two methods are for billing, pre-sales and common issues, so that in case you do not have an account yet, for example, you'll be able to receive more information regarding our solutions, or we can assist you with uncomplicated tech issues. The second two options are for strictly tech problems or anything that's more time-consuming considering that it is quicker to follow the communication between you and our tech support team. The guaranteed maximum reply time for them is just an hour, the actual one - 15-20 min, therefore you will not have to wait for a whole day so as to get support like you may need to do with various other providers.

24/7 Customer Support in VPS Web Hosting

When you use our VPS web hosting, you will not have to wait for more than one hour to get help for any type of difficulty that you may encounter with the server or the software that comes pre-installed with it. We guarantee this short reply time for all the tickets that you open through your billing Control Panel or emails which you send to our technical support crew. In addition, we have local telephone numbers in a couple of countries globally and a live chat service where we can help you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 using the various ways of communication, so regardless what your question or problem is, there is always somebody to help you in a timely manner. If you need help with third-party software, which you cannot set up or which gives you problems, you can take full advantage of the Managed Services upgrade package that we supply for all of our VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

All dedicated server plans that we offer include 24/7 support via various means of communication and with a one-hour maximum answer time warranty. In case you want to find out more about the packages or you have any kind of general or billing questions, you are able to phone one of the local numbers we have internationally or you may use our live chat support and consult with a live representative. For entirely tech matters which need the help of a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you can send an email message, because all of these channels are more appropriate to keep track of a specific problem. The reply time for them rarely surpasses half an hour, so you can forget all about having to wait for an entire day in order to get support. The support service is available for all the server-related matters, as well as the pre-installed software. If you need assistance for third-party apps, you can consider acquiring the Managed Services upgrade that we provide with all of the plans.